Most of us have either read or at least heard of the Stephen Covey’s ‘7 habits of highly effective people’. Now the author of The Speed of Trust is not the same person, but his son. Who has the same name and apparently for at least 3 generations they have the same name carried forward.
Like most self-help books, this book has potentially the content for few pages that have been blown up to make a full-fledged book. There are a few key takeaways from this book. Which obviously emphasizes the need to build trusting relationships at all levels of your existence i.e. self, personal relationships, organizations, marketplace and society in general. It talks extensively about the acts and behaviors that build or break trust between people and entities.
The point that the book The Speed of Trust very clearly brings out objectively in the very beginning of the book itself is that fact that there is a cost attached with trust. Whenever you operate in a high trust environment, things happen fast and at a much lower cost. Vis-à-vis when you operate in low trust environment, where you have to incur additional costs to ensure trust and which adds processes that eventually slow you down at every stage.
I also found interesting the four elements of trust, as the most common connotation of trust is dependability or the faith that I have in the person or entity when I say I trust you. He breaks down the trust into four components. And all or most of which are important when we say we trust someone. These elements are integrity, intent, competence, and results. And to be totally trustworthy you have to display or demonstrate all the four elements. It is possible that you can have less than all of them. But that breaks the trust to the same level. He breaks it up interestingly when he says that I can have faith in your character but maybe not in your capability or vice versa.
He talks about 13 behaviors that can help be worthy of trust. And most of these are the elementary things that we were probably taught in primary school. But possibly we may have forgotten the lessons. It a quick read, you can probably finish it in a couple of sittings. Most examples are repeated through the book and a lot of examples are from the Covey family themselves.
Recommendation: Read if you think you have a problem with either you not trusting people or people not trusting you. Otherwise…. read if you have a lot of time on hand.
Thanks, Ramesh for giving me this book.
Buy this book – The Speed of Trust: The One Thing that Changes Everything by Stephen M R Covey at Amazon India.