Where to go Networking
Networking is important even in this hyper-connected world. The rules of networking are undergoing change as the mediums to network become manifold. Virtual networking...
Managing Customers on Social Media
We all are customers to many many businesses. A lot of us use social media. Some of us use social media to talk about...
Employees rating Customers?
Apparently Uber is asking its driver, who are its employees to rate the customers who they deal with as per this HBR blog post...
Generation C
Strategy + Business in its latest paper coins the new term Generation C for people born after 1990 and lived their adolescent years after...
Is Customer Service just a hyped concept?
Recently I had to interact with two very high-growth organizations in India, as a customer. Both companies are well known in India and are...
