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Networking

Where to go Networking

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Networking is important even in this hyper-connected world. The rules of networking are undergoing change as the mediums to network become manifold. Virtual networking...

Managing Customers on Social Media

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We all are customers to many many businesses. A lot of us use social media. Some of us use social media to talk about...

Employees rating Customers?

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Apparently Uber is asking its driver, who are its employees to rate the customers who they deal with as per this HBR blog post...

Generation C

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Strategy + Business in its latest paper coins the new term Generation C for people born after 1990 and lived their adolescent years  after...

Is Customer Service just a hyped concept?

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Recently I had to interact with two very high growth organizations in India, as a customer. Both the companies are well known in India...

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